Return and Exchange Policy

Return and Exchange Policy

At Factory Authorized Outlet, we want you to be happy and satisfied with your purchase. Our return policy gives you 45 days from the day you receive your purchase, to either exchange, receive store credit, or get a refund. All you have to do is ship the product back to us.

Return Policy

Your item must be in new, unused condition, and with the original packaging. A Return Merchandise Authorization (RMA) must be obtained for all returns

A few exceptions:

  • JPW return policy (Jet, Powermatic, Wilton, and Edwards)
  • Power Equipment (products that use gas and oil) – Power Equipment products are not eligible for return once it has been oiled or gassed. Once oiled or gassed it cannot be shipped by law. EGD will help facilitate the repair of the product. It needs to be taken to an authorized service center for any repairs or technical assistance, which may be covered under warranty. There are no exceptions to this rule.
  • Any food or food-related product cannot be returned for health, safety, and sanitary reasons. EGD will exhaust all options to make sure the product works and that you are satisfied.
  • Clearance Items are final sale and cannot be returned.
  • Scratch and Dent Items are final sale* and cannot be returned.
  • Special Order / Built to Order items will have a 35% restocking fee.
  • Customized Products cannot be returned.

Final Sale*

MaxTool does not accept returns of items marked Scratch/Dent or Recondition/Refurbished Conditions on Outdoor Power Equipment. Due to the nature of these items, they are unique in the type of imperfections they may possess. The items are sold in “as-is” condition and are guaranteed to be fully functional. If there is an issue with your product, our service technicians will walk you through any troubleshooting and are able to get you any necessary parts. tems that are sold in these conditions and returned to Factory Authorized Outlet, will not be accepted for delivery and may lead to additional costs for the buyer.

Damaged and/or Defective?

If your item was received damaged or defective, we will either fix the product or exchange for a replacement. All Items will be inspected and/or tested upon return. Upon inspection, if your product is not defective or damaged, you may be responsible for the shipping cost of the returned product to you or a refund minus a 20% stocking fee. All products must be returned with original packaging, accessories, and documentation. A Return Merchandise Authorization (RMA) may be obtained by calling our Customer Service Team at 1-888-814-0096, or by returns@factoryauthorizedoutlet.com with your order information.

Factory Authorized Outlet
c/o Returns Department
5798 Ontario Mills Pkwy
Ontario, CA 91764 USA

Changed your mind?

  1. Call our customer service team at 1-888-814-0096 to request a Return Merchandise Authorization (RMA)
  2. Pack up your item, insure your package, and send to our fulfillment center.
  3. Once returned in resalable condition, we can issue a full store credit or issue a refund for 80% of the purchase price after shipping.

Factory Authorized Outlet
c/o Returns Department
5798 Ontario Mills Pkwy
Ontario, CA 91764 USA

Want an Exchange?

  1. Call our customer service team at 1-888-814-0096 to request a Return Merchandise Authorization (RMA) and to discuss the product that you would like to receive.
  2. Pack up your item, insure your package, and send to our fulfillment center.
  3. Once returned in resalable condition, we will contact you to have your new item shipped.

Factory Authorized Outlet
c/o Returns Department
5798 Ontario Mills Pkwy
Ontario, CA 91764 USA