Policies

Price Match Policy

Factory Authorized Outlet strives to be your ultimate shopping destination by providing the best service at great prices. We are committed to ensuring we give you the best prices on all your purchases. If you find an item priced lower than us online, please contact us through live chat or at 1-888-814-0096 and allow us to match or beat that price.

 

How Do I Request a Price Match?

Price Matching is available via our live chat or we can be contacted at 1-888-814-0096 and one of customer service representatives will be able to assist you. Please have the website link or advertisement handy so we may verify the pricing and adjust it for you accordingly.

 

Price Match Limitations

• Item must be in stock and available for purchase from the competitor at the time of the price match request. However, items do not need to be in stock on Factory Authorized Outlet for price match.
• Price Matching will apply to authorized retailers and/or distributors of product.
• The item must be identical in size, quantity, model, and color.
• Customers are limited to one price matched item per day.
• Rainchecks are not offered for items out of stock – order must be placed when requesting a price match, price may not be honored at a future time.
  
  Unfortunately, these conditions do not allow for price matches.
• Customized or special configuration products.
• Clearance and liquidation prices.
• Out of stock / pre-order items
• Financed offers or payment plan pricing.
• Flash sale, deal of the day or limited quantity offers.
• Rebates, free offers, or one-time use promotions.
• Refurbished, demonstration, distressed, open-box, or reconditioned products.
• Pricing requiring a minimum quantity purchase or volume discount.
• Pricing errors, misprints, typographical errors, or mistakes.
• Sales tax is excluded.
• Pickup in store discounts.
• Membership based wholesalers.
• No price matches during special events (Black Friday / Cyber Monday etc.)
• Items on auction or shipped by and sold by third-party marketplace sellers.

Sales and Promotions Policy

Limit one free gift per order. Discount is shown at checkout. Discounts apply to merchandise only; excludes tax and shipping. Cannot be combined with any other order level discount. Valid on select items. No adjustments to previous purchases. Valid on in stock items only. Subject to change without notice.

Giveaways Policy

Void where prohibited. No purchase necessary. Odds of winning vary but are based on number of eligible entries received. Open to all legal residents 18 and older who reside in the lower 48 states (excludes residents of Alaska, Hawaii, and Puerto Rico.) This promotion is not sponsored, endorsed, administered or associated with Facebook. By entering you understand and agree your entry is being shared with Factory Authorized Outlet / Imperial Industrial Supply. By entering in to this promotion you agree to a full and complete release of Facebook for and claims or damages.

Return and Exchange Policy

At Factory Authorized Outlet, we want you to be happy and satisfied with your purchase. Our return policy gives you 45 days from the day you receive your purchase, to either exchange, receive store credit, or get a refund. All you have to do is ship the product back to us.

Return Policy

Your item must be in new, unused condition, and with the original packaging. A Return Merchandise Authorization (RMA) must be obtained for all returns

A few exceptions:

• Power Equipment (products that use gas and oil) – Power Equipment products are not eligible for return once it has been oiled or gassed. Once oiled or gassed it cannot be shipped by law. Factory Authorized Outlet will help facilitate the repair of the product. It needs to be taken to an authorized service center for any repairs or technical assistance, which may be covered under warranty. There are no exceptions to this rule.
• Any food or food-related product cannot be returned for health, safety, and sanitary reasons. Factory Authorized Outlet will exhaust all options to make sure the product works and that you are satisfied.
• Clearance Items are final sale and cannot be returned.
• Scratch and Dent Items are final sale* and cannot be returned.
• Special Order / Built to Order items will have a 35% restocking fee.
• Customized Products cannot be returned.

Final Sale*

Factory Authorized Outlet does not accept returns of items marked Scratch/Dent or Recondition/Refurbished Conditions on Outdoor Power Equipment. Due to the nature of these items, they are unique in the type of imperfections they may possess. The items are sold in “as-is” condition and are guaranteed to be fully functional. If there is an issue with your product, our service technicians will walk you through any troubleshooting and are able to get you any necessary parts. tems that are sold in these conditions and returned to Factory Authorized Outlet, will not be accepted for delivery and may lead to additional costs for the buyer.

Damaged and/or Defective?

If your item was received damaged or defective, we will either fix the product or exchange for a replacement. All Items will be inspected and/or tested upon return. Upon inspection, if your product is not defective or damaged, you may be responsible for the shipping cost of the returned product to you or a refund minus a 20% stocking fee. All products must be returned with original packaging, accessories, and documentation. A Return Merchandise Authorization (RMA) may be obtained by calling our Customer Service Team at 1-888-814-0096, or by info@factoryauthorizedoutlet.com with your order information.

Factory Authorized Outlet
c/o Returns Department
5798 Ontario Mills Pkwy
Ontario, CA 91764 USA

Changed your mind?

1. Call our customer service team at 1-888-814-0096 to request a Return Merchandise Authorization (RMA)
2. Pack up your item, insure your package, and send to our fulfillment center.
3. Once returned in resalable condition, we can issue a full store credit or issue a refund for 80% of the purchase price after shipping.

Factory Authorized Outlet
c/o Returns Department
5798 Ontario Mills Pkwy
Ontario, CA 91764 USA

Want an Exchange?

1. Call our customer service team at 1-888-814-0096 to request a Return Merchandise Authorization (RMA) and to discuss the product that you would like to receive.
2. Pack up your item, insure your package, and send to our fulfillment center.
3. Once returned in resalable condition, we will contact you to have your new item shipped.

Factory Authorized Outlet
c/o Returns Department
5798 Ontario Mills Pkwy
Ontario, CA 91764 USA

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This website ("website") is operated by Factory Authorized Outlet. This privacy policy only covers information collected at this website, and does not cover any information collected offline by Factory Authorized Outlet.

Factory Authorized Outlet Security

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect.

Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network.

Privacy Policy

Factoryauthorizedoutlet.com respects our customers right to privacy and provide this privacy policy to inform you of the following:

 

• How we collect information on the Factory Authorized Outlet Site.
• The types of information we collect on the Factory Authorized Outlet Site.
• How we use information we collect.
• The instances under which Factory Authorized Outlet may disclose information gathered on the Factory Authorized Outlet Site to third parties.
• Your rights and choices available to you on the Factory Authorized Outlet Site regarding the collection and use of your information.
• Security procedures that we have implemented to protect your Personal Information

For purposes of this privacy policy, “Personal Data” or also known as personal information or personally identifiable information is any information relating to an identifiable person. We recommend you review this privacy policy before using the Factory Authorized Outlet Site. By accessing or using this Website, you agree to this privacy policy. This policy is subject to change and your continued use of this website after we make changes is deemed to be acceptance and understanding of those changes, be sure to check the policy periodically for updates.

If you have any questions or concerns regarding this privacy policy or the Factory Authorized Outlet Site, you should contact us.

 

1. Policy Scope

This privacy policy applies to your use of the Factory Authorized Outlet Site and Factory Authorized Outlet’s use of information, including Personal Information, collected by or on behalf of Factory Authorized Outlet through the Factory Authorized Outlet Site. For information regarding to the collection and use of information on Factory Authorized Outlet or other third-party sites, please refer to the terms of use and policies provided by those websites.

 

2. Our Information Collection Practices

Automatically Collected Information. When you visit the Factory Authorized Outlet Site to place an order, browse, read or download information, we may automatically collect and store the following types of non-personally identifiable information:

• Information collected as server logs from information provided by your browser.
• Click-through statistics.
• Your IP address.
• The type of operating system you are using.
• The name of the domain and host from which you access the Internet.
• The date and time you access Factory Authorized Outlet Sites.
• The Internet address of the sites from which linked you directly to the Factory Authorized Outlet Site.

Voluntarily Provided Personal Information. Generally, you may browse the Factory Authorized Outlet website without providing any Personal Information. However, we may ask you to provide Personal Information at various times and places on this website. In order to take full advantage and to utilize the full capabilities of the Factory Authorized Outlet Site and to use any of the features found on Factory Authorized Outlet, including placing orders for products offered for sale on the Factory Authorized Outlet Site and receiving Factory Authorized Outlet e-mail newsletters and exclusives, you must provide certain Personal Information. You may also provide Personal Information when you actively participate in various services and offerings on the Factory Authorized Outlet Site. Personal information may include, without limitation:

• Your name, mailing address, e-mail address, telephone number, fax number, billing information, credit card number and related information
• Information concerning your interest, occupation, product usage and preferences.
• Information regarding your feedback and inquiries to Factory Authorized Outlet

 

In addition, it is possible you may be asked to respond to surveys and additional questions to help us meet your needs. Certain functionalities on the Factory Authorized Outlet Site, such as “Email This Page to a Friend” feature may require you to provide information regarding third parties. Likewise, of you request that a purchase order or gift be sent directly to an individual other than yourself, you will be also asked to submit information about the recipient of the order or gift.

 

3. Information Warranty

By providing Personal Information through the Factory Authorized Outlet Site, including Personal Information regarding individuals other than yourself, you warrant that (i) you have the authority to provide that Personal Information and to grant Factory Authorized Outlet the right to use such Personal Information consistent with the terms described with this privacy policy, (ii) you have provided that Personal Information voluntarily, and (iii) you consent to the use of that Personal Information consistent with this privacy policy.

 

4. Use and Disclosure of Information

Use of Non-Personally Identifiable Information Provided Voluntarily by the User. By remaining opted in our e-mail list, you are acknowledging that we may sell, rent, share, trade or otherwise provide or transfer your non-personally identifiable information such as demographic and occupational information to third parties. Such third parties may use such information for whatever purposes they wish or may transfer such information to other third parties according to their Privacy Policy.

 

Use of Automatically Collected Information. Automatically collected information through the Factory Authorized Outlet Site provides us with information regarding your use of the Factory Authorized Outlet Site, including which pages are the most popular with Factory Authorized Outlet users. That information allows Factory Authorized Outlet to determine if the Factory Authorized Outlet Site is working properly and to make changes to the Factory Authorized Outlet Site that allows users to have a better experience. We do not use that information to identify a particular user.

 

Business Uses of Information. Factory Authorized Outlet uses Personal Information you provide to us for internal business purposes, such as (i) verification at login as a registered user, if applicable ; (ii) for marketing purposes; (iii) to contact you in regard to products or services that you have ordered or requested and to provide the same; (iv) for fulfillment of promotions, including but not limited to sweepstakes, contests, giveaways, or subscriptions that you have entered; (v) to process and ship orders; (vi) to send order and shipping confirmations; (vii) to provide customer service, respond to your request and inquiries and enhance product and service offerings; (viii) to keep records regarding orders, returns and exchanges; (ix) to protect both you and us against error and fraud; (x) to send information, product and service alerts and exclusive offers; (xi) to record usage of the Factory Authorized Outlet Sites; (xii) to adjust the Factory Authorized Outlet Site to your personal preferences; and (xiii) to customize advertising and Factory Authorized Outlet marketing information regarding our products and services. We may also exchange information, including Personal Information, with other companies and organizations for credit fraud protection and risk reduction.

Service Providers and Vendors. Your Personal Information may be shared with certain third-parties that perform services for Factory Authorized Outlet. Those third-parties may host the Factory Authorized Outlet Site, operate certain features on the Factory Authorized Outlet Site, print or send mailings, provide marketing materials for the Factory Authorized Outlet Site, authorize and process your payments, provide customer service, analyze data and assist in fulfilling your orders, send e-mails on Factory Authorized Outlet’s behalf, or otherwise assist Factory Authorized Outlet with the operation of the Factory Authorized Outlet site. Those third-parties are not authorized to use or disclose your Personal Information for any purpose other than to perform the services designated by Factory Authorized Outlet. Business Transfers.

Business Transfers. Automatically collected information and your Personal Information may be transferred as an asset in connection with a merger or sale involving all or part of Factory Authorized Outlet or as part of a corporate reorganization, stock sale or other change of control.

Customer Specific Disclosures. May request the names and addresses of affiliated companies and categories of Personal Information we share for their direct marketing purposes. If you are a California resident and would like to make a request, please Contact Us. California Residents Have the following rights:

• The Right to Disclosure
  • About Information Collected
  • About Information Sold
    • Categories of Personal Information Sold
    • Categories of Third-Parties with whom the personal information was sold
  • The Right to Deletion of Personal Information
  • The Right to Opt-Out of the sale of Personal Information to Third Parties
  • The Right to Sue for Security Breaches
  • The Right to not be Discriminated Against Based on Exercising any of the Above Rights

 

California residents may submit a Data Disclosure or Deletion request by:

• Submitting on online request by Contacting Us via Phone or E-Mail

 

We do not sell any Personal Information as defined by the California Consumer Privacy Act (CCPA).

We will take reasonable steps in order to verify your identity prior to fulfilling the above requests in order to protect your Personal Information.

Authorized Agents may submit requests on behalf of a California resident using the above processes and providing the appropriate documentation.

The following table describes:

• Categories of Personal Information that we collect
• Purpose for which Personal Information is collected
• Specific Personal Information collected
• Categories of sources from which information is collected
• Categories of Third-Parties with whom the information may be shared
• The purpose for sharing Personal Information

 

Categories of Personal Information as defined by CCPA	Do we collect this type of Personal Information?	Purpose of collecting this Personal Information?	Examples of this category of Personal Information	How Is This Personal Information Gathered?	Is this Personal Information shared with Third Parties?	Third Parties with whom this information may be shared	Purpose of Sharing Personal Information
Identifiers	Yes	To identify an individual in support of business activities	Names, Account IDs, emails, addresses, IP Addresses, Device Identifiers	From You, From Marketing Firms	Yes	Marketing Partners	Marketing
Commercial Information	Yes	To support business transactions	Quotes, Sales Transactions	Your Transaction with Us	Yes	Marketing Partners	Marketing
Biometric	In certain circumstances	Fraud Protection	Behavioral biometrics and device usage	From You	No	N/A	N/A
Internet or Another Similar Network Activity	Yes	To allow access to and optimize our websites	Access to our properties	From You	N/A	N/A	N/A
Geolocation Data	No	N/A	N/A	N/A	N/A	N/A	N/A
Recordings (i.e. visual)	Yes (if you visit a store using closed circuit TV)	Customer Service, Fraud Prevention	CCTV Recordings	From You	No	N/A	N/A
Professional or Employment Related Information	Yes	For employment and credit purposes	Employment History Including Companies and Job Titles	From you	Yes	Prior Employers and Background Check Services	Employment Background
Education Information	Yes	For employment and credit purposes	Educational History including Schools and programs	From You	Yes	Verification Services	Employment and Credit Verification
Inferences	Yes	Personalization	Product and Category Interest	From you and external data sources	Yes	Marketing Partners	Marketing

 

 

Required Disclosures. Factory Authorized Outlet may also provide your Personal Information to a third party if Factory Authorized Outlet in good faith believes that access, use, preservation or disclosure is reasonably necessary to satisfy any applicable law, regulation, legal process or enforceable government request. For example, Factory Authorized Outlet may be required to disclose your Personal Information to respond to a subpoena, court order or other legal process. We do not sell any personal information, including information automatically collected or any Personal Information.

5. Use of Cookies

 

Cookies are tidbits of information that are sent from your web by a website you visit. A cookie file is stored in your web browser and allows Factory Authorized Outlet or a third-party to recognize you and make your next visit easier and the Services more useful to you. Cookies identify which web pages are visited and how often. Cookies allows Factory Authorized Outlet to better understand how their websites are used in order to improve their services. Factory Authorized Outlet uses cookies to store information about your visit to the Factory Authorized Outlet Site in order to enhance your experience. For example, storing such cookie information will ow Factory Authorized Outlet, on occasion, to customize your experience.

TYPE OF COOKIE	PURPOSE	POTENTIAL IMPACT IF DISABLED
Session Cookies	Used to support website functionality	Access to website content and features may be limited
Preference Cookies	Used to remember user preferences from one visit to the next	Preference will need to be reset on each visit to the website. This may disable the ability to have websites “remember” you at time of login
Advertising Cookies	Used to serve you advertisements that may be relevant to you and your interest	Advertisements will still be displayed but will be more random and may be less relevant to you and your interests
Security Cookies	Used as a component of a website’s general security and user authentication processes	Access to website and features may be limited

We contract with multiple online partners to help manage and optimize the Factory Authorized Outlet Site. We use the service of marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. In order for this to occur, we use cookies provided by marketing partners on the Factory Authorized Outlet Site. The type of information collected includes what pages are visited, items placed into the shopping cart, which orders enter the checkout process, which checkouts are executed with payment, which products a customer is interested in and etc. By appending our records, this information allows us to see which pages gather the most interest from our customers and what kind of offers our customers like to see. Our marketing company manages the information coming from our sites on our behalf, we control how the data may or may not be used. If you do not want to help us understand how to improve our site, offers, products, and content strategy, you may “opt-out” of our ability to analyze such data by contacting us.

 

6. Managing Your Information

 

Factory Authorized Outlet reserves the right to retain any Personal Information rationally necessary to appropriately document its business activities and for archival and record retention purposes. Your Personal Information will be stores for as long as rationally necessary for the purposes described in this privacy policy. You may find more details regarding privacy policy by contacting us.

 

To Stop Certain Collection and Use of Your Information:

Marketing Emails, Texts, and Mail. You may “opt-out” of receiving future e-mail or other communication from us by clicking the “unsubscribe” link at the bottom of any e-mail that you receive from us, or by contacting us. Please note that removal of your Personal Information from our database or “opting-out” will not stop (i) marketing or advertising content that is ready to be mailed or is queued for transmission prior to the time when we can act upon your request, or (ii) the use of Personal Information by third-parties with whom Factory Authorized Outlet has already shared your information.

 

Website Analytics. You can opt-out of tracking used to understand website usage provided by Google Analytics by visiting: https://tools.google.com/dlpage/gaoptout

 

Do Not Track. Some web browsers have a “Do Not Track” feature that lets you send a request to websites to not track your online activities. However, we, like many other retailers, do not honor those requests.

 

To Change, Correct, or Update Your Information:
You may request access to your personal information at any time or request that any inaccuracies be corrected. In order to make changes we may ask for certain information to verify your identify before we process and changes to protect your Personal Information.

 

7. Security Measures

 

Factory Authorized Outlet and our authorized third-parties deploy reasonable measures, including administrative, physical, and technical measures to protect your Personal Information from unauthorized access, loss, alteration, use or disclosure. Factory Authorized Outlet does not participate in the purchase or selling of any Personal Information. For example, all transactions are tokenized to protect customers information following PCI compliance. Additionally, we use CloudFlare for security measures in cooperation with Shopify’s SSL’s with 128-bit encryption. However, your Personal Information can never be 100% secure: information may be transmitted over networks without security measures and may be accessed, deleted, altered, used or disclosed by unauthorized persons. You can help us protect your Personal Information by (i) not sharing your personal information such as log in and account information with others, (ii) using a secure web browser and network, and (iii) changing your password frequently.

 

Compliance With Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

 

8. Contact Us

 

If you have any questions regarding the Factory Authorized Outlet Site, the privacy policy, please contact us by calling in at our toll-free number: 1-888-814-0096 or e-mailing to our Customer Service Department: info@factoryauthorizedoutlet.com or by mailing in to:

Factory Authorized Outlet
5798 Ontario Mills Parkway
Ontario, CA 91764
Phone: 1-888-814-0096

 

Upon receiving a written request, we will contact you directly in regard to your request and work to address your concerns. We will respond as soon as possible and we reserve the right to take rational steps necessary to verify your identity prior to granting access or processing any changes or corrections.

 

Privacy Notice Updates
This Privacy Policy is subject to change and we will post on our website any updated Privacy Policy. Recent changes to this Privacy Policy is documented below. Each version will be identified by its effective date displayed at the top of this Privacy Notice.

Effective December 31, 1995

Updated February 20, 2020. Added. California Consumer Privacy Act (CCPA) rights. Expanded Customer Specific Disclosures section.

 

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