About Us

About Us

WHO WE ARE

WE HAVE BEEN SERVING OUR CUSTOMERS FOR OVER 22 YEARS, AND HAVE COMMITTED OURSELVES TO PROVIDING THE HIGHEST STANDARDS OF SERVICE AND SUPPORT.

Brief History

FAO Old Building

In Business Since 1999

Operating since 1999 in the greater Los Angeles area, Factory Authorized Outlet has been the pro’s choice for brand name power tools and outdoor power equipment. Providing consistent, knowledgeable, and exemplary service has been the foundation that FAO built its reputation on as it has become one of the top online leaders in the category. Adding even more top brand name tools to its offering, Factory Authorized Outlet has expanded nationwide with the ability to deliver 99% of its products anywhere in 2-3 days.

California Warehouse

Factory Authorized Outlet now headquartered in Ontario California, this has allowed us to deliver to the southwest region in 1 day for most orders and within 2 days to the pacific northwest. This location also serves as our main office and headquarters.

FAO CA Building

California Warehouse

Factory Authorized Outlet now headquartered in Ontario California, this has allowed us to deliver to the southwest region in 1 day for most orders and within 2 days to the pacific northwest. This location also serves as our main office and headquarters.

FAO TN Building

Tennessee Warehouse

Expanding into the mid-west with the addition of our Tennessee facility FAO can deliver products nationwide within 2-3 days. With our ever-expanding catalog as well as expanding team of dedicated, industry professionals we have been able to provide the same great in-person experience beyond our first initial store. Factory Authorized Outlet continues to grow and expand into more areas of the US.

Company Values

Customer Focus by Providing
The Highest Quality Service.

01. Product

Our extensive stock of name brand tools and accessories includes DeWALT, Milwaukee, Bosch, Makita, Porter Cable, Little Giant, Greenworks, DuroMax and more. For a complete list, visit our Brands Page.

02. Content

We have been serving our customers with high quality tools and equipment for over 22 years and, we have partnered directly with all the top brands to provide you with the most up to date product information and support in the industry.

03. Service

Here at Factory Authorized Outlet we pride ourselves on going above and beyond to meet and exceed our customer’s needs. Our team of professionals and product experts are always ready to help you with any questions or concerns you may have.

Why Buy From Factory Authorized Outlet?

  1. We strive to make buying online a great experience. From start to finish we are committed to giving you a seamless online shopping experience across all platforms and mobile devices.
  2. All orders placed before 2 pm your local time ship same day from one of our two strategically placed distribution centers.
  3. We have a knowledgeable customer service staff ready to assist you at any time.
  4. We Offer a 30 Day Satisfaction Guarantee along with a Factory Warranty on all our products.
  5. We offer FREE shipping on any order over $199 and a flat $8.95 on every other order*

*Continental US only. Orders under $199 pay $8.95. All locations outside the continental US will receive discounted shipping rates. We do not ship to PO boxes.

Shipping Map

1-3 DAY DELIVERY!!!

NOW SHIPPING FROM TWO LOCATIONS TO SERVE YOU BETTER

Shipping Map Mobile

*3 Day delivery based on In Stock items. External factors can delay delivery times.