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FACTORY AUTHORIZED OUTLET - MAKITA TOOLS
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Factory Authorized Outlet Makita General Return and Refund Policy
Our return policy gives you 30 days from the shipping date to return any product, provided it's new, unused and in the original packaging as
received or defective. We highly recommend that the buyer thoroughly inspect the purchased product before using it and also ensure the user
of the product is familiar with the correct application and proper care. If an item is opened and deemed to be defective within 30 days from
the shipping date return the item to Factory Authorized Outlet Makita with the proper RMA number and Factory Authorized Outlet Makita will replace it with an
identical item or a full store credit will be issued upon approval of the return. If a refund is requested a 15% restocking charge will be
accessed upon approval of the return. Return shipping is the responsibility of the buyer. We cannot accept returns for any reason after 30 days
from the shipping date.
Factory Authorized Outlet Makita will only pay the return shipping costs if the return is a direct result of our error (you received an incorrect item)
and re-ship the correct item at no charge.
All shipping charges are non-refundable.
All manufacturers' warranties will prevail.
Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have been altered in any way that
would be detrimental to the performance or life of the product. Misapplication, misuse, negligence will revoke the warranty.
All returns are subject to our approval and must be accompanied by an RMA issued by a Factory Authorized Outlet Makita representative in order to be processed. All orders returned without the RMA number will be accessed a charge of $15.00.
Refunds
When we have received and processed your return, we will send you an email confirmation. Refunds take 5 to 7 business days to show a credit on your credit card. The credit will be for the amount of the merchandise ordered after any freight or restocking charges.
To Refund or Return Please Follow These Steps:
1. Call 0011 +1-909-568-2800 to request a Return Authorization Number "RMA"
2. Download the Return/Exchange RMA Form
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Factory Authorized Outlet is an Authorized Reseller of Makita U.S.A. Inc.
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Call Us: 1-800-676-514
Copyright © Factory Authorized Outlet Makita, All rights reserved.
All logos are trademarks of their respected owners.
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